About Us….
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At Scotty's Travel Ltd, we believe travel is more than just a way to get away—it’s about making connections, experiencing new cultures, and creating memories that last a lifetime. Our story began with one person’s passion for travel. After embarking on countless journeys around the world, our founder, Claire Scott, discovered not only the joy of exploring new destinations but also the incredible people and experiences that make each trip unforgettable.
Through years of personal travel and building meaningful relationships with local guides, hoteliers, restaurants, and fellow travellers, Scotty’s Travel was born. What started as a love for adventure has evolved into a mission to share that same passion with you. We combine first-hand knowledge, insider tips, and exclusive connections to craft unique and memorable travel experiences tailored just for you.
Why Choose Scotty’s Travel Ltd?
A Personal Touch: Having travelled the world and making lasting connections, we know the best spots, the hidden gems, and the experiences that truly make a trip special. Every itinerary is designed with your interests and desires in mind.
Local Expertise: Thanks to our established network of local contacts, we’re able to offer unique, off-the-beaten-path experiences that you won’t find in the typical guidebook.
Stress-Free Planning: We can take care of all the details—from accommodations to guided tours and local transportation—so you can relax and enjoy every moment of your adventure.
Tailored Experiences: Whether you’re seeking an action-packed adventure or a relaxing escape, we curate trips that reflect your travel style, offering both classic highlights and hidden treasures.
Get to know us
At Scotty’s Travel Ltd, we are not just about booking a trip—we are about sharing our love for travel and connecting you with the world in ways that go beyond the ordinary. Let us help you plan your next adventure, and show you what makes travel so magical
Scotty’s Travel Ltd
Booking Terms & Conditions
At Scotty’s Travel Ltd, we pride ourselves on offering memorable, bespoke travel experiences with transparency, security, and dedicated support throughout your journey. These Terms & Conditions are designed to help you book with confidence and clarity. in some cases we are also obligated to the partner companies policies and procedures so please bare in mind these terms may change depending on the provider, this is usually for multi country tours and is agreed before booking confirmation.
1. Financial Protection
While we are not currently ATOL-licensed, Scotty’s Travel Ltd is a fully registered UK limited company and holds comprehensive travel insurance to protect you against unforeseen circumstances. We are actively working towards obtaining an ATOL (Air Travel Organiser’s Licence) for future bookings that include flights.
What This Means for You:
All holidays booked through us are managed through reputable and financially secure suppliers.
We only work with ATOL-protected flight providers or bonded tour operators where applicable.
You will be informed in writing about the level of protection included in your package at the time of booking.
In the event of insolvency of a third-party supplier, we will assist with claims through their bonding or insurance scheme and work to minimize disruption.
Please don’t hesitate to ask us about the specific financial protections associated with your trip.
2. Deposits & Final Payments
To secure your itinerary, a non-refundable deposit may be required upon booking. This enables us to confirm arrangements with our trusted partners worldwide.
Payment Schedule:
Full payment is due no later than 1 calendar month before departure unless otherwise stated.
For bookings made within 1 month of travel, full payment is required immediately.
We accept payment via bank transfer or major credit/debit cards. A detailed invoice and confirmation will be issued after payment.
3. Cancellations & Refunds
We understand that plans can change. Because we work closely with international suppliers, cancellation terms vary based on provider policies.
If You Cancel Your Trip:
More than 1 month before departure: Deposit will be retained. Up to 70% of the balance may be refunded, subject to supplier policies.
Within 1 month of departure: Most services will be non-refundable due to supplier commitments. Refunds will only be made in writing or under exceptional circumstances.
If We Cancel Your Trip:
If cancellation is necessary due to safety concerns, supplier failure, or other unforeseen events, we will offer a full refund or an alternative of equal or greater value.
All cancellations must be submitted in writing to initiate the process.
4. Changes & Amendments
Flexibility is important when planning a bespoke trip. If you need to make changes to your itinerary, we’ll do our best to accommodate your request.
Customer-Requested Changes:
Requests must be made in writing.
Changes may incur an administration fee and additional supplier charges.
Changes Initiated by Scotty’s Travel Ltd:
In rare cases such as flight schedule changes or hotel unavailability, we will:
Notify you as early as possible.
Offer an equivalent or upgraded alternative.
Never substitute key experiences without your approval.
5. Complaints & Customer Satisfaction
We personally vet our suppliers and aim for exceptional service at every stage. If something isn’t right, we want to hear from you.
During Your Trip:
Contact us or your local representative immediately so we can resolve the issue on the spot.
Post-Trip Complaints:
Submit formal complaints to Management@scottystravel.com within 7 days of your return.
We aim to acknowledge all complaints within 24 hours and resolve them within 14 working days.
6. 24/7 Emergency Assistance
Your peace of mind is our priority. Scotty’s Travel Ltd offers 24/7 support to assist with urgent travel issues.
Our Emergency Services Include:
A 24/7 contact number provided in your travel documents.
Help with missed connections, lost documents, or travel disruptions.
Support with emergency repatriation when necessary.
If any problem arises while you're away, please reach out to us immediately so we can assist you in real time.
At Scotty’s Travel Ltd, we are dedicated to crafting secure, personalised journeys while offering clear and honest communication about your booking and protection options. We appreciate your trust and look forward to helping you travel with peace of mind.
Contact us
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